MINIMUM ORDER, CARRIAGE, ETC.
Carriage charges on goods refused unjustifiably will be charged to the customer at cost. No goods should be returned to us without prior notification and consent. Please note that as per our terms and conditions the return cost is at your expense.
DISPATCH OF ORDERS
Orders are dispatched promptly – on a next day delivery service. Claims for damage, loss or non-receipt must be lodged within four weeks of placing order or claims will be invalidated.
IMPORTANT
All bulky orders for over 25 kg and for more than one parcel are sent by carrier, who will insist on a signature for receipt of goods. If your home address is unattended during normal working hours an alternative delivery address is strongly recommended.
TELEPHONE
Telephone orders are accepted if payment is made in advance.
ORDERS
Orders are acknowledged by e mail, you will be contacted if an unexpectedly delayed. Orders may be collected during normal working hours which are: Monday-Saturday 9 a. m. to 4 p. m.
If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 90 days of purchase
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused Unless the goods are faulty you will be responsible for paying the return postage costs.
We are not responsible import taxes and duties in the destination country on Export Orders Credit Card orders cannot be processed without the expiry date. And security number.<?p>
Regalia Agro vet has the right to refuse or restrict any order is reserved.
IMPORTANT NOTICE : Multi-parcel Consignments
Larger orders may be dispatched in more than one parcel. These are all sent at the same time.It is often the case all the parcels will not arrive at the same time. Please check the consignment note which will show the total number of parcels dispatched. Only sign for the number of parcels received, we suggest you advise the driver you are awaiting more parcels. Advise Regalia Agro vet three days after receiving the first parcel if all the consignment is not received